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Q：What is the factory order quantity?

Our minimum order quantities vary depending on the product and customization requirements. Generally, standard products have lower minimums, such as simple labeling, starting at 100 sets. Highly customized products may have higher minimums. For example, custom color boxes start at 1000 sets, and custom electronic features start at 2000 sets. Please contact us for specific minimum order quantities.

Q：What are the after-sales service?

We provide comprehensive after-sales service, including:
1. Product quality guarantee: if the electronic quality problem occurs in the warranty period of the spot products, we will repair it free of charge.
2. Technical support: We will provide you with technical support to help you solve the problems encountered in the use process.
3. After-sales consultation: You can contact us by phone, email or online consultation to obtain after-sales service.

Q：How long is the warranty?

Provide a one-year warranty (non-human damage), and the customer shall bear the cost of mold sharing for customized products. The response time for after-sales problems shall be less than 24 hours, and the problem solving period shall be less than 5 working days.

Q：Are there customer reviews and case studies?

Yes, we have a lot of customer reviews and case studies. You can check out real feedback and success stories from our customers on our official website or social media platforms to learn more about our products.

Q：How to deal with the demand of market hits?

1. Provide fast sample + small batch trial production service to help customers verify market feedback;
2. Flexible adjustment of production schedule, peak season orders can be locked in advance to ensure timely delivery;
3. Data support: share the analysis report of popular styles in the industry to help accurate product selection.

Q：Is there room for price concessions?

Yes, the larger the order volume, the more discounts are available. For example, if the spot order volume is greater than or equal to 500 pieces, a 9.5% discount can be enjoyed. Annual cooperative customers will also be provided with a tiered rebate policy.

Q：What are the core advantages over other factories?

Technical barriers: it has its own self-developed pneumatic pressure top pressure adjustment system, which is not a common technology on the market;
Complete certification: the products have passed the international certification such as FCC of the United States, CE of the European Union and PSE of Japan, so there is no worry about export;
Flexible supply chain: support small batch and multiple batch production, the fastest 15 days to respond to market changes.

Q：Who is not suitable for use?

People who are prohibited from using the device include those with heat allergies, heart disease, pregnant women, skin diseases, and those who are advised by their doctors not to use electronic massage devices.

Q：How Do I See Wholesale Prices?

Once you’ve filled out the contact form, we will get back to you by email or phone ASAP, usually within 1 business day.

Q：What's your delivery time for wholesale order?

The wholesale order delivery time depends on the quantity of the order. For small batch orders, we usually ship in 1~4 days, as we need to reserve about 1 day for inspection. For bulk orders, we will confirm with you according to the order situation.
If you need to get the goods urgently, please advise us when you place the order.

Q：I have a forwarder in China, can you send the goods to them?

Sure we can, we would love to send the goods to your forwarder’s warehouse, please provide the address details correctly.

Q：What's your shipping solutions for wholesale orders?

Normally, we will provide a few shipping ways for options, like DHL, FedEx, or UPS, as our forwarders are the first-level agent of them. In addition, some other channels, like Air/Sea shipment + UPS combined, Amazon FBA service, or China Railway Express, are all available.